Return and Refund Policy

Last Updated: 28-03-2025

At Classic Matchballs, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return and refund process that is simple and straightforward.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in the original packaging.

  • The return must be requested within [X] days of receiving your order.

  • Customized or personalized items are not eligible for return unless damaged or defective upon arrival.

2. How to Return an Item

To initiate a return, please contact us at classicmatchball0708@gmail.com with the following information:

  • Your order number

  • The item(s) you wish to return

  • Reason for return (optional)

Once your return request is received and approved, we will provide you with the return instructions and a return address.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you via email about the status of your refund.

  • If your return is approved, a refund will be processed to your original payment method within [15] business days.

  • Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order at classicmatchball0708@gmail.com.

  • We will arrange for a replacement or full refund, depending on the situation.

6. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards (if applicable)

  • Sale or clearance items

7. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.